Telehealth Video Visits During COVID-19: All You Need to Know

Telehealth Services - Info & Benefits

During pandemic situations like the COVID-19 outbreak, telehealth services provide people with continued access to healthcare while staying at home in a safe environment. Medical practices and care centers are able to use telehealth video visits to diagnose and treat many conditions without an in-person visit or physical examination.

Read on to learn more about telehealth video visits and their benefits.

What Is a Telehealth Video Visit?

Telehealth in general refers to online medical care services that allow you to interact with your healthcare provider through audio-video technology. These video visits facilitate the ability to offer high-quality healthcare assistance or follow-up care without coming to the office in person. Telehealth video visits are cost-effective, convenient, and accessible from any location.

How Does Telehealth Work? Does It Involve Complex Technology?

To have a video visit, you only need a smartphone, computer, or tablet with a microphone, camera, and internet connection. During the video visit, your healthcare provider will review your medical history and ask questions to understand your health and discuss your current condition or problem.

Some factors, such as blood pressure, weight, and temperature, may be measured depending on the medical instruments available at your location. Just like with an in-person visit, your healthcare provider may prescribe medication, order tests or other treatments and provide instructions for follow-up care if required.

How Can I Book a Video Visit with FCC?

You can schedule a video visit with our online healthcare provider either by calling us or completing our online Urgent Care reservation form. Our representative will call you to confirm the appointment eligibility, date, and time.

Will My Video Visit Be Kept Private and Confidential?

Our telehealth visits are private, meaning it will be a 1-on-1 video visit with your healthcare provider. No one else will be present during the video visit and your conversation will be kept confidential.

What About Data Privacy Protection During Telehealth Video Visits?

Telehealth video visits are secure and encrypted as our systems strictly adhere to national security standards and utilize a HIPAA (Health Insurance Portability and Accountability Act) compliant platform. You can expect to have a safe and secure telehealth video visit with your healthcare provider.

Can Providers Prescribe Antibiotics or Refill My Prescription Via a Video Visit?

Yes, your healthcare provider can provide new prescriptions or refill existing ones for most types of medications during the video visit.

What Conditions Can Be Seen or Treated on a Telehealth Visit?

Many health conditions that can be treated on telehealth visit. These may include:

  • Joint pain
  • Back pain
  • Abdominal pain
  • Cough
  • Anxiety/depression
  • Upper respiratory infection/Sore throat
  • Allergies
  • UTI (Urinary Tract Infection)
  • Menstrual symptoms
  • Sprains/Strains
  • Fatigue
  • Vertigo
  • Flu symptoms
  • Fever
  • Sinus infection
  • Conjunctivitis
  • Cellulitis
  • Rash
  • Vaginitis

In What Cases Should I Avoid A Virtual Visit and Go for an In-Person Visit?

When you schedule your video visit, it will be determined whether an in-person visit is suggested. Typically, the following conditions would require an in-person visit:

  • Severe allergic reaction
  • Chest pain with difficulty breathing
  • Diarrhea that persists for more than 2 days
  • Difficulty breathing with wheezing
  • Lacerations
  • Infants less than 6 weeks old
  • Earache
  • Nausea and vomiting

Will My Insurance Cover the Cost of a Telehealth Visit?

Most health plans expanded their coverage to include telehealth services during the Covid-19 crisis. To be certain, you should check with your insurance plan to verify that telehealth visits are a covered benefit.

What are the Benefits of Telehealth Video Visits?

Telehealth video visits offer substantial benefits, including:

  • Safety: During the Covid-19 pandemic, it is essential to reduce exposure for both patients and medical staff. Telehealth is widely accepted as the best means to provide safe access to necessary healthcare services in times like this.

  • Continuity of Care: For patients with chronic medical conditions, telehealth services provide access to routine and follow-up care from the safety of your home. Telehealth is the safe alternative to avoid potential infection for patients who need to see their healthcare providers on a consistent basis, such as those with chronic medical conditions like diabetes, blood pressure, heart problems, and asthma.

  • Convenience and Access: Telehealth video visits can be scheduled at the patient’s convenience and will typically reduce wait time.

  • No Travel Time or Costs: Travel time and related costs are eliminated with virtual visits. Also, there is no hassle finding a parking spot!

For the safety and health of our patients during the COVID-19 pandemic, Family Care Centers is offering telehealth video visit services at our primary and urgent care centers in Irvine, Fountain Valley, and Costa Mesa. Learn more about our telehealth video visit services.




Brian Coyne

Brian Coyne, MD. Dr. Coyne is a board certified family practice physician serves fpr Family Care Centers - Fountain Valley. He completed his undergraduate degree at UCLA before earning his medical degree at George Washington University in Washington, D.C. Dr. Coyne spent 6 years in the US Air Force at Andrews and Luke Air force at Andrews and Luke Air Force bases, eventually separating as a Major. He enjoys working with patients of all ages.

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