To help our communities respond to the COVID-19 spread, we are now offering online urgent care services through virtual urgent care visits. Virtual visits offer patients the convenience of scheduling a healthcare visit and getting seen by their local providers from the comfort and safety of their homes.
Virtual urgent care visits can be scheduled quickly, within minutes, and they are for minor medical conditions, not for emergencies. Our licensed and trained providers can treat a wide range of minor medical conditions and can also prescribe through virtual visits.
Learn more about how to schedule a virtual visit, the conditions that can be treated, and what to expect during your virtual visit.
Virtual urgent care is a remote clinical service that allows you to schedule a video chat with your local urgent care provider and get immediate medical assistance while at home, work, or on the go. It is a great alternative during this public health emergency, as it keeps you at home while still making it possible to receive the immediate and high-quality healthcare assistance you need.
Several general health conditions from the flu or common cold to sprains and strains can be treated through virtual visits. You can also schedule virtual visits to discuss whether your condition requires an in-person visit, or when you are unable to travel to the clinic due to weather or transportation problems.
You can easily schedule and access a virtual visit using your smartphone device or a tablet. If you would like to use a computer or laptop, just make sure it has a working web camera, a microphone, and a high-speed internet connection. You won’t be required to have or download any special app for accessing the virtual visit.
Read below how you can schedule your virtual urgent care visit online and how it works:
Our virtual care providers can treat almost any minor illnesses or injuries over video calls. If our provider determines that your issues or conditions require a face-to-face office visit, they will let you know and schedule you at the nearest Family Care Centers Urgent Care location or refer you to the appropriate place of care.
When scheduling you for one of our urgent care locations, we will make sure that you continue your visit with the same provider you contacted online.
Typically, we see patients over video call for the following issues:
You can expect to receive an examination, diagnosis, and treatment from our virtual urgent care provider over a video call. Here’s a breakdown of what you may experience during your virtual urgent care visit with us:
Yes, you can get a prescription on virtual visits. Your provider will send the electronic prescription to your pharmacy and you can pick up your medication from there. However, they will not provide a prescription for controlled medicines.
If you are an existing Family Care Centers patient, we will have access to your medical record during the virtual visit. We will also chart your video visit and maintain your records.
Yes, we diagnose and treat children of all ages through our online urgent care services. For minors, a parent or legal guardian must schedule the visit and be present during the visit.
The diagnosis of COVID-19 cannot be confirmed without proper tests. However, using the clinical guidelines based on CDC criteria, our providers can help assess your risk and recommend the next steps, including isolating at home if the risk is lower and getting admitted for hospital care if the risk is higher.
We can keep your medical information confidential and secure, as our virtual video appointments are encrypted. We strictly adhere to the security standards, and our platform is also HIPAA-compliant.
Most insurance providers cover the cost of virtual urgent care visits. However, please check with your provider whether you can claim for such visits.
You should avoid a virtual visit for emergency medical conditions, including:
Keep in mind that virtual or online urgent care doesn’t intend to replace the regular in-person visit to a doctor. This service supports you and your family when your doctor’s office is closed or in between your appointments for urgent needs. For conditions that require a direct examination, please visit one of our urgent care centers in Irvine, Fountain Valley, or Costa Mesa.
If you have questions about your virtual urgent care visit, please call one of our numbers given below. You can also reserve your virtual visit spot online by clicking on the Reserve Online buttons below: